Your trust, confidence, and support are vital to the success of the LMU Department of Public Safety (DPS) efforts to make the LMU Campus Community safe.
All members of DPS are expected to perform professional, quality, customer focused service to all those we encounter daily during the performance of our duties. However, there are times when members of the community have a particularly memorable moment where the service you received went "above and beyond" your expectations.
Should you choose to do so, please share your experience with us and we will ensure that the employee is properly commended and recognized for their commitment to the values of the university and our department.
The community trust, confidence, and support are vital to the success of the LMU Department of Public Safety (DPS) efforts to make our community safe and free of crime. Community members are entitled to a transparent complaint processes and access to the DPS administration that serve them. It is our desire that this access will help foster greater community understanding and acceptance of our procedures, and aid in the detection or correction of improper or undesirable behaviors.
DPS provides a fair and uniformly applied administrative process for receiving, investigating, and resolving all complaints of alleged personnel misconduct that is consistent with both the best practices in campus public safety and university policies and procedures.
Complaints against DPS employees may be filed by contacting a DPS watch commander or supervisor and giving details regarding the incident or completing the DPS complaint form. Complaints may be filed in person, telephonically, in writing and electronically via e-mail. The complaint will be promptly forwarded to the Assistant Chief of Operations to review and assign for investigation.
When the complaint investigation is completed, the Department's Assistant Chief will review the case and determine a course of disciplinary and/or training action.